Support
Something not working, or a question this page doesn’t answer? Email support@threshly.io. A real person reads every message.
How do I create an account?
Sign up happens on the web, at threshly.io. If you have the iOS app, you can sign in with the account you create there.
How does a trailing stop work?
You set a percentage below a stock’s highest price since you added it. As the price rises, Threshly moves your stop up behind it after each market close. If the price ever falls to your stop level, you get an email with a clear next step. Threshly never places or executes trades on your behalf; it only watches and tells you.
I'm not getting alert emails.
Check Settings for the notification toggles, and check your spam folder for mail from Threshly. If neither turns anything up, email support and include the ticker and roughly when you expected an alert.
How do I change or cancel my plan?
Go to Billing from the app menu. It opens Stripe’s billing portal, where you can change plans, update payment details, or cancel.
I can't sign in.
Try the “Didn’t receive a code? Resend” link if you’re waiting on an email code, and double-check you’re using the same email or Apple/Google account you signed up with. Still stuck? Email support and we’ll sort it out.
What data does Threshly store about me?
See the Privacy Policy for the full picture. Short version: your tickers and stop levels, never your share counts or account balances.